5 Ways to Increase Guest Lifetime Value in Hospitality

Khaled Shawky, MSc | 29.01.2026

Learn how hospitality brands can increase guest lifetime value through personalization, loyalty, and data-driven guest engagement strategies that turn one-time visitors into loyal guests.

Hotel Marketing Campaign Strategy: 5 Quick Wins That Drive Results

Khaled Shawky, MSc | 19.01.2026

A practical guide from dailypoint highlighting five quick wins to improve your hotel marketing campaign strategy, increase direct bookings, and create more personalised guest experiences using data and automation.

#1 Hotel CRM & E-Mail Marketing Solution in 2026

Antonios Schlemmer | 12.01.2026

dailypoint™, the Central Data Platform for CRM and Loyalty, has been named the #1 Hotel CRM & Email Marketing Solution in the 2026 HotelTechAwards, powered by Hotel Tech Report.

A Full Overview of Customer Data Platforms (CDP) for Hotels: The Foundation of Modern Hotel Marketing

Khaled Shawky, MSc | 05.01.2026

An overview of customer data platforms (CDP) for hotels and how unified guest data enables personalized experiences, stronger loyalty, and sustainable revenue growth.

From Transactions to Guest Centricity: Why Hospitality Needs a Unified Guest Profile

Dr Michael Toedt | 29.12.2025

Learn why fragmented hotel systems create multiple guest profiles and how a single golden guest record enables true personalization, and long-term guest loyalty.

Hotels vs OTAs: Big Data, the Golden Record, and the Future of Direct Bookings

Dr Michael Toedt | 25.12.2025

OTAs dominate hotel bookings through superior use of Big Data. Learn how hotels can modernize their tech stacks with Central Data Management.

The Evolution of the PMS and the Future of Hotel IT Strategy

Dr Michael Toedt | 17.12.2025

A comprehensive look at the evolution of Property Management Systems (PMS), the challenges of legacy hotel tech stacks, and the future of hospitality

Protecting Guest Data During Your PMS Cloud Migration

Dr Michael Toedt | 12.12.2025

Upgrading your PMS to the cloud offers big benefits but only if you safeguard your guest data. Learn the key steps to avoid data loss and ensure a smooth, secure migration.

7 Essential Tasks Your Feedback System Must Fulfill

Dr Michael Toedt | 12.12.2025

Hotel questionnaires remain a powerful tool when used correctly. Discover the seven strategic tasks a modern system like dailypoint™ can achieve, from guest profiling to GDPR compliance and data-driven decision-making.

dailypoint and Selise Strategic Partnership for Integrated eSignatures

dailypoint Marketing Team | 10.12.2025

dailypoint partners with Selise to integrate secure, GDPR-compliant eSignatures into its SFA Sales module, enabling hotels to streamline contract workflows, accelerate deal closure, and boost sales efficiency.

Introducing the dailypoint Academy: Interactive Learning Directly in the CDP

Dailypoint Marketing Team | 28.11.2025

The dailypoint Academy is an interactive learning platform that helps hotel teams master hotel CRM workflows, improve data quality within the CDP and elevate guest experience through structured learning paths and certified training levels.

dailypoint Wins 2025 Business Innovator Award for Hospitality Technology

Dailypoint Marketing Team | 27.11.2025

dailypoint receives the prestigious Business Innovator Award 2025, following its strong performance at the AHLA TechOvation Awards reinforcing its role as a global leader in AI-driven hotel technology.

dailypoint™ Affirms Commitment to North America with Opening of Denver Office

Dr Michael Toedt | 23.10.2025

dailypoint expands its global presence with a new regional headquarters in Denver, CO. The U.S. office strengthens support for North American hotels, enhancing data-driven guest experiences and operational efficiency.

dailypoint™ Announces Major UI/UX Redesign to Enhance User Experience

Dr Michael Toedt | 22.09.2025

dailypoint™, the CDM/CRM and Central Data Platform for the hospitality industry, is proud to announce a comprehensive redesign of its user interface (UI) and user experience (UX). This strategic initiative is set to significantly enhance how hoteliers interact with the platform, bringing smarter usability and a sleeker design to match the system’s powerful capabilities.

Partnering with Start-Ups in Hotel IT

Dr Michael Toedt | 29.07.2025

Hotel tech startups are popping up everywhere - promising innovation, speed, and sleek design. Many of them look like the next big thing. But: Is the software truly ready for hotel operations? Can it integrate seamlessly into your tech stack? How secure is your guest data? What happens if the startup runs out of funding?

Grand Metropolitan Hotels Selects dailypoint™ as Loyalty and Data Management Partner

Dr Michael Toedt | 11.06.2025

Grand Metropolitan Hotels, a fast growing third party hotel operator with over 450 properties on its management platform, has selected dailypoint™ as its strategic technology partner for the development and operation of its new loyalty program. This cooperation underscores Grand Metropolitan’s commitment to guest-centric innovation and digital excellence.

Recognize VIPs in an Instant with Profile Snapshot

Dr Michael Toedt | 22.05.2025

Leading hotel data management and loyalty solution provider, dailypoint, has revolutionized front-desk intelligence with Profile Snapshot that enables hotels to recognize high profile guests in an instant.

WhatsApp in Hotels: The Efficient CRM Solution for Guest Communication

Dr Michael Toedt | 24.02.2025

Learn how to successfully integrate WhatsApp into your hotel operations. Optimize your guest service with fast, personalized communication and innovative CRM solutions that enhance guest loyalty and service quality.

20 Years of dailypoint: A Success Story in Hotel Technology

Dr Michael Toedt | 13.01.2025

Celebrate 20 years of dailypoint’s innovation in hotel technology. From humble beginnings to global success, discover their journey to shaping personalized guest experiences.

Maximilian Hofner Appointed as Prokurist at dailypoint

Dr Michael Toedt | 25.11.2024

dailypoint has appointed Maximilian Hofner as Prokurist to further drive the company’s growth and internationalization. Read more about his career and the future direction of dailypoint.

JUFA Hotels Selects dailypoint™ as its Guest Data Management Partner

Dr Michael Toedt | 06.11.2024

JUFA Holding GmbH, Austria’s largest hotel group, has selected dailypoint™ for comprehensive guest data management. This partnership promises efficient data consolidation and enhanced guest experiences for JUFA’s 60 hotels.

How AI is Transforming CRM in the Hotel Industry

Dr Michael Toedt | 22.07.2024

Industry experts share insights on AI's potential to revolutionize the hospitality industry. This article explores key themes such as data management, privacy concerns, and the transformative power of AI in CRM for hotels.

The Future of AI in Hotel Tech: Balancing Innovation with Usability

Dr Michael Toedt | 20.06.2024

Explore the balance between innovation and usability in hotel technology. Learn how AI and Large Language Models (LLMs) can enhance guest experiences when used effectively, and discover the importance of prioritizing practical, consumer-focused solutions in the hospitality industry.

Harnessing Data Science for Revolutionary Change in Hotel Management

Dr Michael Toedt | 14.05.2024

Explore the future of hotel management with advanced data science techniques. From improving CRM systems to optimizing loyalty programs, learn how integrating Central Data Management (CDM) and Data Quality Management (DQM) can transform your hotel’s operations and elevate guest satisfaction.

Revolutionizing Hotel Operations: dailypoint™ and Shiji's Pioneering PMS Integration

Dr Michael Toedt | 23.04.2024

dailypoint™, the premier Data Management and CRM platform for the Hospitality Industry, is now fully compatible with the Shiji Enterprise Platform PMS. This expansion builds upon existing integrations with Infrasys Cloud POS and Shiji's owned ORM solution, Shiji ReviewPro. With this enhanced integration, hoteliers can seamlessly exchange and centrally manage Guest Data, leading to improved and efficient digitized services.

dailypoint selected as CRM provider for The Leading Hotels of the World

Dr Michael Toedt | 29.02.2024

dailypoint™ is pleased to announce that it was selected as preferred CRM and Data Management provider for The Leading Hotels of the World (LHW). LHW is the largest collection of independent luxury properties, with more than 400 member hotels in over 80 countries.

Central Guest Profile: The Key to Success for Digitization in Hotels

Dr Michael Toedt | 08.02.2024

We proudly sponsored the latest release of the h2c GmbH Digital Hotel Operations Global Study. Positive findings mirror our commitment to hotel digitization and personalization using integrated systems and open APIs. Despite progress, inconsistency persists, highlighting substantial opportunities for digitization improvement in hotels.

Guest-Centric CRM: Transforming the Hospitality Experience

Dr Michael Toedt | 20.11.2023

The hospitality industry, renowned for its service ethos, is confronting a paradox. Despite the intent to tailor services for each guest, hotel management has fallen into a pattern that inadvertently inflates costs and erodes guest loyalty. This pattern, entrenched for over 15 years, stems from an outdated, transaction-oriented management framework.

dailypoint™ with new Oracle Simphony POS integration

Dr Michael Toedt | 07.11.2023

dailypoint™, the leading data management and CRM platform for the hospitality industry in Europe and a member of the Oracle PartnerNetwork (OPN), today announced that it has completed its integration with Oracle Simphony POS.

Why understanding ChatGPT can help you plan the perfect PMS cloud upgrade

Dr Michael Toedt | 24.10.2023

Yes, you read that correctly: understanding ChatGPT and how it works really can help your hotel plan and prepare effectively for migrating your legacy Property Management System (PMS) to the cloud! How? It all boils down to Big Data. Let us explain.

ChatGPT and your Property Management System Migration

Dr Michael Toedt | 09.10.2023

Launched in November 2022, ChatGPT is currently the hottest topic in Generative Artificial Intelligence (AI). Generative AI is the field of AI that uses algorithms and databases within ChatGPT and its key rivals, Bing AI and Google Bard, to create new content.

Hotel budget season - How will YOU make your investment decisions?

Dr Michael Toedt | 24.08.2023

Which tools will you be using to help you make those all-important choices? Perhaps an ORM tool such as Revinate or ReviewPro? Feedback from social media or review websites maybe? Or guest interviews and surveys? Or maybe a combination of all of these!

The digital dead end: why hotels are stuck in an IT rut

Dr Michael Toedt | 14.06.2023

Why is it that the OTAs are beating the hotels at their own game and enticing so many guests away from direct bookings? A primary reason is a failure on the part of hotels to access and leverage Big Data in ways that would give them a competitive edge over the OTAs.

CDM versus CRM: Depth versus Superficiality

Dr Michael Toedt | 29.04.2023

Does your CRM sit at the heart of your hotel’s IT stack? Do you rely on it for guest data and insights? If so, you could be making a big mistake – and missing out on a big opportunity. In our new White Paper, Dr. Michael Toedt explores why the CRM is just another wheel in the cog of hotel tech and why central data management (CDM) holds the key to success. Download it for free today and unlock the door to a brighter future for guest data quality.

Big Data = Big Business

Dr Michael Toedt | 05.04.2023

In the competitive hospitality industry, the key to outshining Online Travel Agents (OTAs) lies in leveraging Big Data. This article explores how hotels can use Big Data to enhance CRM and boost guest loyalty, turning direct interactions into strategic advantages and gaining a competitive edge over OTAs.

Embracing Innovation: The Next Wave of Hotel Technology from PMS to CRM

Dr Michael Toedt | 22.03.2023

Dive into the transformative journey of hotel technology, from the roots of Property Management Systems (PMS) to the integration of Customer Relationship Management (CRM) solutions. This blog unveils the pivotal shift towards cloud-based systems and guest-centric strategies, illustrating how hotels can leverage these advancements to revolutionize operations, enhance guest experiences, and reclaim their competitive edge in the digital age.

The Essential Guide to Upgrading Your Hotel PMS to the Cloud

Dr Michael Toedt | 12.12.2022

Navigate the complexities of transitioning your hotel's Property Management System (PMS) to the cloud with confidence. This guide covers everything from data cleansing to choosing the right vendor, ensuring a seamless and secure upgrade process.

The Ever-Growing Need for Targeted Communications

Dr Michael Toedt | 02.10.2022

Data on its own cannot create the personalized communications and one-to-one marketing approach that are so important to modern hotel guests, and so critical for promoting loyalty. In this new White Paper, we will explore the significance of personalization to the hotel industry and how collecting Big Data is just the starting point for making this happen.

The dailypoint™ Content Bot: The Revolution in Guest Communication

Dr Michael Toedt | 29.05.2022

We are all unique individuals, and we expect to be treated as such by our service providers, including hotels. However, personalization & individualization are two of the biggest problems hoteliers face today. In our latest White Paper, Michael Toedt explores the flaws behind the outdated email marketing processes still used by most hotel companies.

Causes of poor Data Quality & how AI can help you overcome them

Dr Michael Toedt | 26.02.2022

Dr. Michael Toedt looks at the underlying causes of poor data and the steps hoteliers can take to improve data collection, optimization, and cleansing processes within their organizations, so they can make the most of AI and automation across all relevant operational and marketing functions.

E-Mail Marketing & Hotel CRM Buyer's Guide 2022

Dr Michael Toedt | 30.11.2021

E-Mail Marketing & Hotel CRM software enables hotels to manage guest relationships at scale. At the core of any good Hotel CRM lies a central guest profile created from data in property management systems, reputation management software, and other third-party data sources. Take a look at Hotel Tech Reports Buyers Guide for 2022.

The future of Hotel Technology – “Is the PMS long overdue?”

Dr Michael Toedt | 03.09.2021

In today’s tech-driven world, implementing the right hotel tech stack will clearly be critical to success. In this White Paper, we look at why centralizing the PMS is a flawed approach when evolving the tech stack.

Identifying the Challenges in Hotel Guest Personalization

Dr Michael Toedt | 22.04.2020

In the dynamic world of hospitality, personalizing guest interactions has proven to boost revenue significantly. Yet, many hotels struggle to master this art. We explore the key obstacles to effective personalization and how overcoming these can transform guest experiences.