Hotel CRM & Central Data Management

Your Hotel CRM from the Peak of Hotel Tech

Central Database & CGP

Automate the creation of comprehensive guest and company profiles through more than 350 AI-driven processes for data cleansing and enrichment – ensuring the best personalized service in the industry.

Modular CRM Apps

A wide range of modules for marketing, guest loyalty, bookings & more – seamlessly integrated into the Central Guest Profile (CGP) for unmatched guest experiences.

Comprehensive Integrations

Increase your efficiency and guest data collection with over 200 integrations that effortlessly and in real time connect all your systems and data sources.

Did you know? We're Preferred Vendor for The Leading Hotels of the World!

Curious to See What Leading Hotels of the World Have to Say About Us?

Discover why we are Preferred Vendor for these extraordinary hotels!

Also: We spoke with some of the world’s most renowned hotels. They shared their experiences with dailypoint – and why they consider our CRM a market leader.

Enhancing Guest Communication at Excelsior Hotel Ernst

Discover how Excelsior Hotel Ernst redefined their guest communication with. This interview showcases how our CRM solutions bring the standards of The Leading Hotels of the World to life.

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Guest Engagement? No problem at Grand Resort Bad Ragaz!

Discover out how the Grand Resort Bad Ragaz is taking the guest experience to the next level. In this interview, CRM Manager Siân Dunn explains how tools like the Data Laundry and Profile Engine improve guest interaction and operational efficiency.

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The Living Circle: A group of unique luxury hotels – connected by a central CRM.

The Living Circle brings together individually run luxury hotels – each with its own unique character, but united by a shared standard of quality. In this interview, Group Revenue Manager Andreas Fassbender explains how dailypoint™ supports the fast onboarding of new properties and ensures consistent, brand-aligned communication across the entire group – powered by a central CRM solution for hotel groups.

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Luxury meets data: Why the Dolder Grand relies on personalized communication

For over 8 years, The Dolder Grand in Zurich has been using dailypoint™ – with a clear focus on personalized guest communication. In this interview, Tanja Rausch explains why individual, interest-based newsletters are a key success factor for the luxury hotel – and how a hotel CRM supports this approach.

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Apps within (y)our 360° Central Data Management

The central hub for Customer Relationship Management, offering robust data control for managers seeking excellence beyond the ordinary. Seamlessly integrated with our API!

Loyalty Program

When it comes to loyalty, you are perfectly equipped: Whether it’s a custom-designed guest portal in your brand’s look and feel, or full integration into your website or hotel app – our open API ensures seamless integration into your existing system landscape.

Thanks to Single Sign-On (SSO), your IBE, loyalty program, and booking process can be intelligently connected – creating a more convenient guest experience.

We offer a fully virtual guest card, compatible with Android, Apple, and Windows devices. Through interfaces to established programs such as Miles & More, Payback, and many leading airline and car rental programs, your loyalty offering can be easily expanded – without any system disruption.

Booking Manager

The Booking Manager – seamlessly integrated into the CRM platform – unlocks the full potential of your inquiry and reservation process.

It enhances your guest communication, making it more engaging, informative, and relevant. Guide your guests through the booking journey – while increasing revenue through targeted upselling, such as room upgrades or additional services.

Campaign Manager (Marketing Hub)

Deliver precise, interest-based 1:1 communication with our unique Content Bot – sending the right message, at the right time, through the right channel.

Guest interests are generated automatically based on behavior across your website and newsletters.

Track performance in real time and refine your targeting continuously. Whether via email, SMS, or WhatsApp (with automatic fallback) – fully automated and measurable.

Voucher System

Unlock the full potential of vouchers – as a strategic tool to boost direct bookings and drive additional revenue. Our flexible voucher system integrates seamlessly with leading POS platforms and enables targeted campaigns for different guest segments – automated, data-driven, and fully trackable. Combined with the Central Guest Profile (CGP), you’ll know exactly when a guest is ready to book – and deliver voucher codes at the perfect moment. Move beyond birthday vouchers and start using campaigns where they truly make an impact: to drive conversions, re-engage guests, or reward loyalty.

Profile Engine

Deploy our Profile Engine to deepen guest insights significantly. Utilize AI and machine learning to analyze data from various touchpoints, creating a rich, actionable guest profile that enhances personalization and engagement.

Online Reputation Management

Enhance your hotel's online presence and manage guest feedback effectively with integrated tools for monitoring and responding to online reviews and ratings.

Smart Lists

Create tailored checklists that update in real-time, ensuring your staff has the information they need to provide exceptional service.

Website Connect

Engage directly with website visitors in real-time, transforming your site into a dynamic booking engine that directly links guest interactions with the CRM system for personalized experiences and enhanced conversion rates.

Need some proof? Here are Success Stories!

Boosting Guest Satisfaction at Villa Honegg:

Spa & Event Upselling, ORM, and Seamless Hotel CRM Integrations

Together with Simona Lussi, Event & Marketing Manager at Villa Honegg, an exclusive and luxurious boutique hotel, we explain how to transform guest engagement and boost revenue with dailypoint’s Hotel CRM through seamless integrations for spa and event upselling, as well as optimized Online Reputation Management (ORM).

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Boosting Direct Revenue at Platzl Hotels

Direct Booker Club, Rate Parity, and Seamless Hotel CRM Integration

Together with Heiko Buchta, General Manager at Platzl Hotel, a traditional and privately owned hotel group in the heart of Munich, we demonstrate how to transform online sales and regain control over direct bookings with dailypoint’s Hotel CRM.

By implementing the Website Connect module and launching the Direct Booker Club, Platzl Hotels successfully increased their direct booking share from 10% to 32% within just six months, reducing OTA dependency and boosting profitability.

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Streamlined Processes, Seamless Integration, and Exceptional Guest Experience

How dailypoints Hotel CRM Boosts Guest Engagement in Luxury Resorts

Together with Marius Willimann, Head of CRM & Customer Experience at Grand Resort Bad Ragaz, we demonstrate how dailypoint and straiv have redefined the digital guest journey. By integrating dailypoint as the CRM system and straiv as a digital companion, the resort delivers personalized services at every stage of the guest journey.

Guests can access tailored information and hotel services directly on their smartphones - no app downloads or logins needed. This seamless setup ensures efficiency for the hotel and convenience for guests, all while maintaining the highest service standards.

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Elevating Guest Experiences at Rotana Hotels:

CRM Integration, Digital Rewards, and Guest Loyalty Excellence

Together with Dominic Carr, CIO at Rotana Hotels, a leading hospitality brand with 76 properties, we successfully migrated over 650,000 loyalty program members to dailypoint’s Hotel CRM and Loyalty platform. This seamless transition included integrating a fully digital rewards program, preserving the complete points history, and centralizing guest data management.

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Switching Hotel PMS Without Losing Data

How dailypoint Enables Advanced CRM Strategies

Together with Marc Fries, a hotel software expert from agilotel, we dive into how dailypoint helps hotels securely migrate guest data while unlocking the full potential of a powerful CRM. Profiles, live reservations, and guest histories are seamlessly transferred, enabling better personalization and guest engagement.

For easyHotel UK, dailypoint ensured a smooth transition from Hetras PMS to Oracle OPERA Cloud - saving time, reducing errors, and laying the foundation for advanced CRM strategies.

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Clean data is the foundation of a successful hotel CRM

What’s the value of data from 30+ PMS systems, newsletters, or over 200 integrations if it doesn’t feed into a centralized, usable guest profile?

This is exactly where the Data Laundry comes in: it automatically processes raw data in real time and transforms it into a consistent guest profile – the foundation for personalized communication, better decisions, and maximum operational efficiency.

Customer Voices: How we Help You Reach the Peak of Guest Satisfaction

Sebastian Schirra
Director of Revenue Management
Hotel Excelsior Ernst Cologne

"We are truly impressed! The dailypoint set-up team is very patient and offers excellent guidance. Despite our high standards as a luxury brand, we have found a team that is just as meticulous and attentive to every detail – and we highly value that."

Simona Lussi
Marketing & Eventmanager
Villa Honnegg

"We have seen a remarkable improvement in our revenue and guest satisfaction since integrating dailypoint. The seamless upselling of SPA services and event reservations, combined with the effective quality management, has transformed our operations. Our guests appreciate the personalized experience, and our online reviews have never been better."

Heiko Buchta
General Manager
Platzl Hotels

"With the Direct Booker Club, we were not only able to stop the trend towards the OTAs, we fight back and generate more and more direct bookings on our Website."

Platzl Hotels generated 32% of their Online Revenue through the tool in the first half of 2019.

2-way interfaces with the leading PMS providers for maximum data quality

With 2-way integrations to over 30 PMS providers, we ensure up-to-date guest profiles that boost both efficiency and guest satisfaction. For systems like Oracle Opera or Protel, we not only consolidate the data – we even clean it directly within the PMS itself!

Stay Informed!

Whitepaper: The Key to Success for Digitization in Hotels

Blog: Harnessing Data Science for Revolutionary Change in Hotel Management

Use Case: 50% Time Savings with our AI Powered Response Generator!

Podcast - IT&TECH: Dr. Michael Toedt’s Entrepreneurial Journey

Blog: Vouchers - A Game-Changer for Hospitality Revenue

dailypoint™ 360° CRM Solutions: Where Innovation Meets Excellence!

Stand at the Peak of Hotel Tech and Guest Satisfaction!

"dailypoint 360° elevates your hotel CRM to new heights, ensuring comprehensive data management, seamless integrations, and unparalleled guest insights. Empower your operations with our innovative solution and transform your guest experience today. Let's make your guests smile together!"

Dr. Michael Toedt
CEO & Founder