AI Profile Snapshot – Instant Guest Recognition for your Hotel CRM

Explained: AI Profile Snapshot

The 90 seconds video that convinced hospitality’s top IT leaders — the Global T100 — and won the votes of the audience at the AHLA TechOvation Awards.

Recognized by leading hospitality tech authorities

Industry trust and validation at the highest level

AHLA TechOvation Awards 2025 — Semifinalist (in progress), selected through public voting and the Global T100 panel of senior hotel IT executives.

ExploreTECH featured the AI Profile Snapshot in its AI in Hospitality special edition, citing real‑world impact and smart use of machine learning.

Hotel Tech Report spotlighted Profile Snapshot in the HITEC 2025 Innovation Report (Guest Experience), noting faster operations and elevated personalization.

The recognition gap

Guests expect to be recognized instantly, yet staff juggle too many systems with too little time. Loyalty members can feel overlooked, and VIPs may arrive unnoticed, creating risks. Information often sits in silos, leaving teams without context at the crucial moment.

The solution

The AI Profile Snapshot closes this gap. It lets staff deliver confident, personal service — recognizing guests on arrival, anticipating needs, and ensuring consistency. VIPs and public figures are discreetly identified via AI, with alerts up to seven days in advance. The result: happier guests, more efficient teams, and stronger loyalty.

In action — at your key touchpoints

Front Desk

Instantly recognize returning guests and loyalty tiers for a smooth first impression

See last stays, favorites, and sensitive notes (role-based) to personalize with confidence

Trigger VIP protocols without delay to ensure consistent and discreet treatment

F&B Outlets

Know preferences (e.g., sparkling water, gluten-free) before the order

Recommend guest favorites or suitable alternatives

Ensure allergy and dietary consistency between outlets

Guest Services

Coordinate special occasions and discreet arrangements

Maintain consistency across multi-property operations

Close the loop with post-stay signals back into the CGP

From data to delight — in 3 steps

Profile Snapshot is built on dailypoint’s Central Guest Profile (CGP), unifying millions of data points - from stay history and preferences to loyalty status – and surfacing only what matters in the moment.

AI discreetly scans public sources and social signals to recognize VIPs, diplomats, and public figures. Relevant insights are added to the CGP, with proactive alerts up to seven days before arrival.

Snapshot cards deliver role-specific insights at the right time – whether at the Front Desk, in F&B, or Guest Services – enabling faster, more personal, and consistent service.

Hotel Stories — a true moment of hospitality

Sometimes the power of Profile Snapshot shows best in real life. In one hotel, a loyal guest arrived for a routine check-in. What could have been just another arrival turned into a personal, memorable moment that strengthened loyalty.

FAQs

Hotels often have the same first questions when exploring the AI Profile Snapshot. Here are the most common ones — answered briefly to give you clarity and confidence.

Is it difficult to implement?

No. Profile Snapshot is fully embedded in dailypoint; there’s no complex setup or extra systems required. Hotels can go live quickly without heavy IT projects.

Do teams need training?

Minimal. Staff only see what’s relevant for them, so most teams are comfortable using it after a short introduction.

How does VIP recognition work?

AI analyzes publicly available web and social signals to discreetly flag diplomats, celebrities, and other public figures. This enables proper recognition and treatment without compromising privacy.

Is this GDPR compliant?

Yes. dailypoint is built to meet the strictest privacy standards worldwide. Data is minimized, handled securely, and always shown context-appropriately.

Do we get advance alerts?

Yes. Teams can receive notifications up to 7 days before a VIP arrival, giving them time to prepare and align service.

Ready to elevate Guest Experience?

From returning guests to the world’s most discreet VIPs, Profile Snapshot transforms how hotels connect – intelligently, personally, instantly.

"Being recognized by the Global T100 panel – senior IT leaders from the world’s top hotel brands – confirms that Profile Snapshot solves real operational needs while setting a new benchmark for guest-focused innovation. This is about delivering true hospitality in the moment it matters most."

Dr. Michael Toedt
CEO & Founder