Your hotel can communicate seamlessly with guests through WhatsApp, SMS, email, and phone all from one unified place.
Central Message Center
Everything about the guest belongs in one place. That is why dailypoint™ provides a central Message Center for true 1:1 communication.
The Message Center is designed for real interaction questions, replies, confirmations, and service communication.
Key Features of the dailypoint® Message Center at a Glance
Unified Communication Hub
- Central inbox for Email, SMS, and WhatsApp
- One interface for all guest conversations
- Accessible by all hotel departments
WhatsApp & SMS Conversation Management
- Real-time conversation view with message direction indicators
- Unread and unsent message status bars
- Multiselect actions for efficient handling
- Category-based organization with color coding
Smart Guest Profile Integration
- Automatic linking of messages to guest profiles
- Option to link unknown senders to existing profiles
- All communication visible directly in the guest profile
Advanced Search & Filtering
- Search across messages and conversations
- Filters by read, unread, unsent, unknown, and categories
- Multiselect category filters for targeted actions
Message Center Channels:
Organized. Connected.
Inbox, Sent & Archive
Linked to the Guest Profile
Categories, Tasks & Attachments
Full conversation history
WhatsApp Service & Guest Communication
The Problems:
Guest communication is spread across WhatsApp, SMS, email, and phone
Teams miss messages or respond too late, impacting service quality
No clear visibility into response times, unread messages, or failures
Language barriers slow down communication with international guests
The Solution:
✅ One central Message Center for WhatsApp, SMS, and Email
✅ Clear unread, unsent, and reply status indicators
✅ Built-in WhatsApp performance monitoring per guest
✅ Smart phone number selection ensures maximum message delivery
Discover how the dailypoint Message Center transforms guest communication and contact us today.
"The Message Center combines intuitive usability with powerful features that simplify internal workflows and strengthen guest communication. It’s impressive how much more can be accomplished in less time with everything centralized and accessible in one place."
Maximilian Hofner, SVP Sales