FAQ's

How dailypoint Loyalty empowers your hotel with innovative tools to drive direct bookings, enhance guest relationships, and streamline operations.

Can I run multiple loyalty programs across my chain?

Yes. With dailypoint, you can operate B2C, B2B, and even HR/staff loyalty programs in parallel - all from one system. Whether you're managing different brands, guest types, or business units, everything is centralized and connected to a unified guest profile.

Can I offer physical or digital loyalty cards to guests?

Yes. You can issue physical cards, app-based digital cards, or both. Guests can use them at the POS, where barcodes are scanned and discounts or benefits are applied automatically. Loyalty cards can be fully branded and integrated with your systems.

Is dailypoint just a loyalty tool?

No. dailypoint is a full Central Data Platform (CDP) for hotels - loyalty is just one part of it. The loyalty engine builds on clean, structured data to deliver smarter marketing, better service, and higher guest engagement.

What systems can I integrate with?

dailypoint connects to hundreds of systems via our open interfaces and the dailypoint Marketplace. That includes PMS, POS, CRS, CRO, IBE, shop systems, feedback tools, apps — and even external loyalty programs like Payback, Miles & More, and others. You get full control over how your program connects and scales.

Do I need an in-house IT team to use the system?

Not at all. You can launch quickly using our standard frontend - no development required. If you have an IT team or agency, you can also build a fully custom loyalty experience via API. You decide the level of complexity and control.

Can guests and bookers have multiple roles in one profile?

Yes. With dailypoint, a single person can act as both a guest and a corporate booker - all within one profile. That means no duplicated data, and even the ability to transfer points between roles or programs if desired.

What’s the advantage of having a Central Guest Profile?

A central profile ensures that all loyalty actions - across brands, systems, and channels - are tied to one identity. That enables real-time recognition, personalized service, consistent communication, and much stronger data-driven decision making.