Sign up for the dailypoint newsletter!
I would like to receive an individual newsletter. I allow dailypoint to analyze my e-mail opening and clicking behavior and to create a personal user profile. I agree to the privacy policy of dailypoint.


Sign up for the dailypoint newsletter!
I would like to receive an individual newsletter. I allow dailypoint to analyze my e-mail opening and clicking behavior and to create a personal user profile. I agree to the privacy policy of dailypoint.



Welcome back!

Welcome back!

+49 89 189 35 69 0 info@dailypoint.net
  • Facebook
  • Twitter
  • Facebook
  • Twitter
dailypoint™ Central Data Management
  • Home
  • Products
    • 360° Central Data Management
    • Booking Manager
    • Data Laundry & PMS Conversions
    • Loyalty
    • SmartWireless
  • dailypoint™ Marketplace
    • How to become a partner
    • Start-Up Special
  • Company
    • Management
    • Career
    • Partners
  • Resources
    • Case Studies
    • White Papers
    • Events
    • Webinars
    • Press
    • Publications
  • Blog
  • Demo
  • Newsletter
  • Login
  • HotelTechReport
Select Page

Level II Global Support Certification

by Nadja Weindl | Oct 21, 2020 | Blog, Press

Global Support Certification

Munich, October 2020 – This week, dailypoint™ earned Hotel Tech Report’s level II Global Customer Support Certification (GCSC) for its investments into tools, processes and strategies to ensure the ongoing success of its customers across four of the key pillars of the GCSC Rubric including: pre-emptive support, reactive support, coaching and customer validation.

The Hotel Tech Report GCSC certification program analyzes software vendors along critical dimensions of customer support infrastructure in order to help hoteliers minimize risk and maximize positive outcomes when selecting technology partners. In order to become certified, companies must open their internal systems to Hotel Tech Report for assessment along HTR’s rigorous 34-point GCSC Rubric.

“When it comes to the e-mail marketing and CRM for hotels there is not always a clear and obvious answer but rather there are constantly evolving best practices to make sure you are maintaining a clean database and a strong e-mail reputation to ensure your campaigns are successful. The dailypoint™ team not only provides great self service support via their help center and ticketing systems to answer questions but they also offer an academy for customers to learn best practices and constantly grow their knowledge which is just as critical,” Hotel Tech Report co-founder Adam Hollander.

“Even the best software will not be successful in the long run if the support does not offer the same high level of quality. For dailypoint™ the quality of the support and account management team is a core element of our philosophy and a main guarantee of our growth.” Dr. Michael Toedt, CEO and Managing Partner @ dailypoint™.

The below GCSC assessment outlines the verified systems and processes that dailypoint™ has in place to educate, train, retain and support customers.

dailypoint™’s GCSC Assessment Summary

  • Rubric Score: 25/34
  • Certification Level: Level II
  • Customer Orientation: Customer Focused
  • Recommendation: Recommended
  • Support Team Size: 7
  • Support Team Leaders: Claus Kannewurf, Executive Director of Service & Support
  • Certification Period: October 15, 2020-October 15, 2021
  • Support Stack: Jira, dailypoint, Youtube, Wistia, Manula, Microsoft Teams

 

About the Hotel Tech Report Global Customer Support Certification (GCSC)

Support is one of the most critical aspects of the vendor selection process and yet historically there has never been a way to know the quality of a company’s support, until now. Using Hotel Tech Report’s proprietary framework, companies are assessed along four key dimensions: pre-emptive support, reactive support, coaching/success and client validation to provide hoteliers unprecedented levels of transparency to enable them to more easily identify top technology partners.

For more information please visit: https://partners.hoteltechreport.com/global-support-certification/

Recent Posts

  • Wie dailypoint™ die Gästekommunikation revolutioniert
  • How dailypoint™ is revolutionizing guest communications
  • Where is there still real journalism?
  • Wo gibt es noch echten Journalismus?
  • dailypoint™ begrüßt das Media One Hotel in Dubai als neuen Kunden

Archives

  • May 2022 (2)
  • March 2022 (4)
  • February 2022 (3)
  • January 2022 (2)
  • December 2021 (2)
  • November 2021 (2)
  • October 2021 (4)
  • September 2021 (5)
  • August 2021 (2)
  • July 2021 (3)
  • June 2021 (2)
  • May 2021 (1)
  • March 2021 (8)
  • January 2021 (2)
  • December 2020 (4)
  • November 2020 (2)
  • October 2020 (1)
  • August 2020 (2)
  • July 2020 (2)
  • April 2020 (2)
  • March 2020 (1)
  • December 2019 (2)
  • October 2019 (5)
  • September 2019 (4)
  • August 2019 (2)
  • May 2019 (5)
  • April 2019 (1)
  • March 2019 (2)
  • February 2019 (4)
  • January 2019 (2)
  • July 2018 (1)
  • June 2018 (2)
  • February 2018 (2)
  • December 2017 (2)
  • August 2017 (1)
  • Privacy Policy
  • Imprint