Munich, October 2020 – This week, dailypoint™ earned Hotel Tech Report’s level II Global Customer Support Certification (GCSC) for its investments into tools, processes and strategies to ensure the ongoing success of its customers across four of the key pillars of the GCSC Rubric including: pre-emptive support, reactive support, coaching and customer validation.

The Hotel Tech Report GCSC certification program analyzes software vendors along critical dimensions of customer support infrastructure in order to help hoteliers minimize risk and maximize positive outcomes when selecting technology partners. In order to become certified, companies must open their internal systems to Hotel Tech Report for assessment along HTR’s rigorous 34-point GCSC Rubric.

“When it comes to the e-mail marketing and CRM for hotels there is not always a clear and obvious answer but rather there are constantly evolving best practices to make sure you are maintaining a clean database and a strong e-mail reputation to ensure your campaigns are successful. The dailypoint™ team not only provides great self service support via their help center and ticketing systems to answer questions but they also offer an academy for customers to learn best practices and constantly grow their knowledge which is just as critical,” Hotel Tech Report co-founder Adam Hollander.

“Even the best software will not be successful in the long run if the support does not offer the same high level of quality. For dailypoint™ the quality of the support and account management team is a core element of our philosophy and a main guarantee of our growth.” Dr. Michael Toedt, CEO and Managing Partner @ dailypoint™.

The below GCSC assessment outlines the verified systems and processes that dailypoint™ has in place to educate, train, retain and support customers.

dailypoint™’s GCSC Assessment Summary

  • Rubric Score: 25/34
  • Certification Level: Level II
  • Customer Orientation: Customer Focused
  • Recommendation: Recommended
  • Support Team Size: 7
  • Support Team Leaders: Claus Kannewurf, Executive Director of Service & Support
  • Certification Period: October 15, 2020-October 15, 2021
  • Support Stack: Jira, dailypoint, Youtube, Wistia, Manula, Microsoft Teams


About the Hotel Tech Report Global Customer Support Certification (GCSC)

Support is one of the most critical aspects of the vendor selection process and yet historically there has never been a way to know the quality of a company’s support, until now. Using Hotel Tech Report’s proprietary framework, companies are assessed along four key dimensions: pre-emptive support, reactive support, coaching/success and client validation to provide hoteliers unprecedented levels of transparency to enable them to more easily identify top technology partners.

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