Munich, March 10, 2021 – For the investment in tools, processes and strategies, dailypoint™ has now been awarded Level III Global Customer Support Certification (GCSC) by Hotel Tech Report. The certification focuses on the areas of preventive and reactive support, coaching and customer assessment. This ensures dailypoint™’s continued success with its customers.
The Hotel Tech Report GCSC certification program analyzes software vendors in terms of their customer support infrastructure to help hoteliers select technology partners. This enables companies to minimize any risks as well as maximize positive outcomes. The certification process requires Hotel Tech Report to assess the company’s internal systems against a rigorous 34-point GCSC rubric from HTR.
“The dailypoint™ team not only provides great self-service support through their help center and and ticketing systems to answer questions. Complementing that, they also offer an academy for customers and webinars to learn best practices and constantly expand knowledge,” said Hotel Tech Report co-founder Adam Hollander.
Dr. Michael Toedt, CEO of dailypoint™, is very pleased about the award and thus the praise from customers: “Even the best software will not be successful in the long run if the support does not offer the same high level. For dailypoint™, the quality of the support and account management team is a core element of our philosophy and a key guarantor of our growth. I’m really proud of my team for doing such a great job with our customers.”
dailypoint™ offers hotel groups the opportunity to consolidate a heterogonous IT and PMS landscape. Today, the dailypoint™ Marketplace offers integrations to all leading PMS systems. The connection to the dailypoint™ Marketplace opens up the possibility for hoteliers as well as software providers to work together on one platform, system-independent.
The GCSC assessment below describes the verified systems and processes that dailypoint™ uses to educate, train and support customers.
Summary of dailypoint™ GCSC Assessment:
– Rubric Rating: 27/34
– Certification Level: Level III
– Customer focus: customer-centric
– Recommendation: recommended
– Support team size: 7 people
– Support Team Leader: Claus Kannewurf, Executive Director of Service & Support
– Certification period: February 2021-February 2022
– Support: Jira, dailypoint™, Youtube, Wistia, Manula, Microsoft Teams, Userlane